Thank you for shopping at crewcustom.com . We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help!

Important note: Since your order is custom printed, we are not responsible for refunds or exchanges due to incorrect fit or preference issues. To better help you in choosing the right size, please refer to the size chart.

RETURNS

Replacement/ Refund is within 30 days since delivery date for the following issues:

• Printing quality (bad print, damaged print, wrong print, missing print)
• Product damaged during transit
• Faulty product before shipping/the product itself is flawed
• Product size not as expected (wrong size, smaller/bigger than size chart)
• Shipping problem (no update from carrier, lost in transit, shipping to wrong address, late shipment)
• Wrong product received (design, size, color, qty, product type, etc.)
• Packages lost after delivery will be offered a replacement instead of a refund

Items must be returned within 30 days of the purchase date.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

To initiate a return, please contact us at [email protected] . Please include your order number and reason for return. We will provide instructions on how to return your item.

REFUNDS

Once we receive and inspect your returned item, we will notify you via email.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-12 business days.
Partial refunds may be issued if items are not in their original condition, are damaged or are missing parts for reasons not due to our error.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund yet, please contact us at [email protected].

EXCHANGES

We only replace items if they meet the conditions above. If you would like to exchange an item for the same product, please contact us at [email protected].

SALE ITEMS

Only regular priced items can be refunded. Unfortunately sale items cannot be refunded.

CONTACT INFORMATION

Address: 20527 FM 1093, Richmond, TX 77407, US

Phone : +1 (713) 210-2666

Email: [email protected]