Frequently asked questions
Let us show you how your product come to life.
Our easy-to-use shipping calculator provides a clear delivery estimate based on your location within the United States. Just enter your intended order date and preferred shipping method to get started. We offer tracking for both standard and express shipping options, and guarantee delivery dates for express shipments within the continental U.S. If you have any questions or need assistance, feel free to reach out to us at +1 (713) 210-2666 or [email protected] — we’re always happy to help!
Once your order is submitted, our team carefully reviews it to ensure you receive only the highest-quality products. We check all graphics for proper resolution and quality, then select the most suitable printing method for your design. Any necessary changes will only be made after consulting with you. For a smoother process, we recommend providing your phone number and regularly checking your email for updates.
After approval, we’ll begin processing your order promptly. With standard shipping, you can typically expect delivery within 3–10 business days. For a more accurate estimate, feel free to use our shipping time calculator at checkout.
Please note: All items are custom-made with care, which may result in occasional shipping delays. Rest assured, tracking information is provided for both standard and express shipping options.
If you’re not completely satisfied with your purchase—for example, if there’s a printing defect—we’re happy to accept returns and offer a full refund or send a replacement item.
Additionally, we offer:
Returns on any product within 30 days of receipt, even if there are no visible defects. You can choose to exchange the item or receive a voucher for your next order. Simply contact our customer service team to arrange this.
Please keep in mind that every CrewCustom order is uniquely customized and handcrafted. Unlike standard retailers, returned items cannot be restocked or resold. Instead, returned goods are donated to clothing charities.
To help minimize returns, please double-check all text for typos before ordering. We recommend placing test orders to share with your team first. If you’re uncertain about sizing, we’re happy to provide an unprinted sample to help you choose the right fit.
At CrewCustom, we’re dedicated to offering you the best delivery times and competitive pricing for your custom products. Enjoy free standard shipping on every order—no minimum purchase required.
If you have any questions about your delivery, please don’t hesitate to reach out to us at +1 (713) 210-2666 or [email protected]. We’re always happy to assist!
To design your own T-shirt, you can upload your design to the front of your tee and add custom elements like text. For some of our T-shirts, reverse side printing is also available.
